Job Description

Associate General Manager

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Associate General Manager will join our team supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

Business development

• Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Partner with the General Manager and Regional Director to maximize sales and margin goals
• Responsible for the sales and KPIs performance of the store
• Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management

• Set personalized objectives and hold each team member accountable to develop behavior, performance and capabilities
• Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
• Motivate team to drive results through effective training, accountability and celebrating successes
• Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them
• Support with informative and inspiring participation the new staff onboarding experience

Client Management

• Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
• Develop and expand customer base by capitalizing on high-profile clientele and sales
• Maintain an active professional relationship with clients and community by understanding the needs and changes of the market

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customers and maximize sales opportunity
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
• Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set-up
• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU’LL NEED TO HAVE

• 3-5 years of experience in retail management – luxury experience preferred
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
• Strong team management skills, with the potential to develop people personally and professionally
• Organization skills, critical thinking and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
• A positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

OUR DIVERSITY VALUE

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. M/D/F

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